BIS 221 Wk 2 – Apply: Customer Service Support Proposal

BIS 221 Wk 2 – Apply: Customer Service Support Proposal

BIS 221 Wk 2 – Apply: Customer Service Support Proposal

Purpose of Assignment

In this assignment, you will develop your skills using Microsoft® Word to address a business case.

Assignment Steps

Read the following scenario:

You have been asked to write a business proposal for a client, in the hopes of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering of questions on the use of the application.

Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

  • A Microsoft® Word business template of your choice
  • A description of the client’s needs, including:
  • Hours of operation
  • Number of calls that will need to be taken
  • Reporting needs
  • Proposed solution to client’s needs
  • Pricing
  • Time of support operation
  • Advantages of using your service
  • What support avenues you will provide (live chat, phone, web)
  • Research through citations and references using the Microsoft® Word reference tool to insert them into the paper
  • An inserted image supporting your recommendation
  • A built-in style appropriate for a business document
  • A bulleted or numbered list
  • A proofing review using Spelling & Grammar check

Submit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with the differences between file formats and why these different file formats may be useful.

Cite a minimum of three references.

Format your assignment according to APA guidelines.

BIS 221 Wk 2 – Apply: Customer Service Support Proposal

 

OR 

BIS 221 Wk 2 – Apply: Customer Service Support Proposal

BIS 221 Wk 2 – Apply: Customer Service Support Proposal

Purpose of Assignment

In this assignment, you will develop your skills using Microsoft® Word to address a business case.

Assignment Steps

Read the following scenario:

You have been asked to write a business proposal for a client, in the hopes of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering of questions on the use of the application.

Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

  • A Microsoft® Word business template of your choice
  • A description of the client’s needs, including:
  • Hours of operation
  • Number of calls that will need to be taken
  • Reporting needs
  • Proposed solution to client’s needs
  • Pricing
  • Time of support operation
  • Advantages of using your service
  • What support avenues you will provide (live chat, phone, web)
  • Research through citations and references using the Microsoft® Word reference tool to insert them into the paper
  • An inserted image supporting your recommendation
  • A built-in style appropriate for a business document
  • A bulleted or numbered list
  • A proofing review using Spelling & Grammar check

Submit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with the differences between file formats and why these different file formats may be useful.

Cite a minimum of three references.

Format your assignment according to APA guidelines.

BIS 221 Wk 2 – Apply: Customer Service Support Proposal

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