CASE STUDY: CUSTOMER SERVICE

CASE STUDY: CUSTOMER SERVICE. CASE STUDY: CUSTOMER SERVICE. Case study: Vince Patton had been waiting years for this day. He pulled the papers together in front of him and scanned the small conference room. “You’re fired,” he said to the four divisional CIOs sitting at the table. They looked nervously at him, grinning weakly. Vince …

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